As internationally acclaimed psychologist and Emotional Intelligence expert Daniel Goleman says in this article, “For employees, how a leader makes them feel plays a large role in their level of motivation and commitment, and even drives their brain in (or out of) the best zone for marshalling whatever cognitive abilities and skills they bring to the job. And for customers and clients, how they feel about their interactions with the people in your organisation determines how they feel about the company as a whole.”
So ask yourself this – as a leader, how do you make other people feel? What kinds of words, phrases, and stories will your employees, colleagues and customers share with others when talking about you, and describing your leadership style?
If the answers to those questions worry or concern you, then here’s my next question…
What will you do about it?
As for my own early experience, with that awful manager…? Well, it’s easy for me to look back at that situation now and understand that the issue was really about her, and not me. She was someone who needed to feel powerful by making others feel worthless.
But despite having this knowledge now, I don’t think I’ll ever forget that experience. Her name is forever etched in my memory and I still shudder when I think about it.
I’ll never forget how she made me feel.